Our Technical Service and Support Division stands as one of the largest and most specialized centers for electrical engineering (electronics and telecommunications) and computer services in the nation. With deep-rooted expertise, a highly skilled team, and state-of-the-art facilities, this division has become a trusted name in the field. In addition to providing specialized support for Sarir’s product buyers, it also extends services to other manufacturers, suppliers, and distributors of electronic components, computer hardware, networking equipment, and telecommunications devices, as well as individual users.

With active branches in major provinces and an annual capacity to service nearly 5 million items, the division has supported over 300,000 individual and organizational clients with warranty and after-sales services.

Core Services and Missions

• Product Warranty and After-Sales Service: Delivering warranty and after-sales services to consumers of Sarir’s manufactured and imported products.
• Third-Party Product Support: Providing warranty and after-sales support to consumers of products from other companies, including manufacturers, suppliers, and importers.
• Consulting and Contracted Services: Offering consultancy, setup, and contracting for after-sales support and specialized repair services to other companies.

Key Services Provided

• Design and Development: Specializing in the design and manufacturing of electronic, telecommunications, and computer boards.
• Comprehensive Technical Support and Repairs: Offering specialized troubleshooting and repair services for electronic equipment, telecommunications devices, computer hardware, and network equipment.
• Automated After-Sales Service Systems: Implementing tailored automation systems for after-sales services with features including product service history tracking, user and management reporting, workflow automation, and detailed recording of each service stage. Customers can receive real-time status updates on their items through SMS notifications.
• 24/7 Consulting and Support: Providing around-the-clock technical consulting and support.
• Comprehensive Online Portal: Operating one of the most advanced online portals in the industry, serving as a centralized hub for customer interaction. Features include warranty verification, technical Q&A, driver downloads, and a user-friendly e-commerce platform, along with an informative data flow.

Sarir was the first company in Iran to launch an active product authenticity system in 2008 and holds certifications from the Supreme Council of Information and Communication Technology, is a member of the Computer Guild of Iran and is authorized by the Tehran Computer Guild Union.